User Agreement

Adrika Marketing LLP  (the company behind EzyEscape) is registered and based in Varanasi, India. ("EzyEscape", "we", "us" or "our"), from where it renders an online accommodation reservation service (the "Service") on its website (the "Website").

For all questions about EzyEscape, the Service (i.e. the online accommodation reservation service) and the Website or if you wish to send or serve any documents, correspondence, notices or other communications in respect of EzyEscape, the Service, the Website, or for press enquiries, please contact Adrika Marketing LLP directly.

By agreeing to our Terms, you’re agreeing to everything in all this documents. If you don’t accept any of these Terms, please do not use our Platform.

APPLICABILITY

This User Agreement along with Terms Of Service (collectively, the "User Agreement") forms the terms and conditions for the use of services and products of EzyEscape, a brand solely owned by Adrika Marketing LLP.

Any person ("User") who inquires

about or purchases any products or services of EzyEscape through its websites, mobile applications, sales persons, offices, call centers, branch offices, franchisees, agents etc. (all the aforesaid platforms collectively referred to as "Sales Channels") agree to be governed by this User Agreement. The websites and the mobile applications of EzyEscape are collectively referred to as 'Website'.

Both User and EzyEscape are individually referred to as 'Party' and collectively referred to as 'Parties' to the User Agreement.

"Terms of Service" available on EzyEscape's website details out terms & conditions applicable on various services or products facilitated by EzyEscape. The User should refer to the relevant Terms of Service applicable for the given product or service as booked by the User. Such Terms of Service are binding on the User.

ELIGIBILITY TO USE

The User must be atleast 18 years of age and must possess the legal authority to enter into an agreement so as become a User and use the services of EzyEscape. If you are a minor or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website.

As a minor if you wish to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.

Before using the Website, approaching any Sales Channels or procuring the services of EzyEscape, the Users shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User's dealings and transactions with EzyEscape. If the User does not agree with any part of this Agreement, then the User must not avail EzyEscape's services and must not access or approach the Sales Channels of EzyEscape.

All rights and liabilities of the User and EzyEscape with respect to any services or product facilitated by EzyEscape shall be restricted to the scope of this User Agreement.

CONTENT

All content provided through various Sales Channels, including but not limited to audio, images, software, text, icons and such similar content ("Content"), are registered by EzyEscape and protected under applicable intellectual property laws. User cannot use this Content for any other purpose, except as specified herein.

User agrees to follow all instructions provided by EzyEscape which will prescribe the way such User may use the Content.

There are a number of proprietary logos, service marks and trademarks displayed on the Website and through other Sales Channels of EzyEscape, as may be applicable. EzyEscape does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be in violation of the applicable law.

WEBSITE

The Website is meant to be used by bonafide User(s) for a lawful use.

User shall not distribute exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.

The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever.

Access to certain features of the Website may only be available to registered User(s). The process of registration, may require the User to answer certain questions or provide certain information that may or may not be personal in nature. Some such fields may be mandatory or optional. User represents and warrants that all information supplied to EzyEscape is true and accurate.

EzyEscape reserves the right, in its sole discretion, to terminate the access to the Website and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever.

EzyEscape will always make its best endeavors to ensure that the content on its websites or other sales channels are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website or any other Sales Channel is done entirely at the User's own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information.

EzyEscape reserves the right to periodically make improvements or changes in its Website at any time without any prior notice to the User. User(s) are requested to report any content on the Website which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law to contact@ezyescape.com. On receiving such report, EzyEscape reserves the right to investigate and/or take such action as the Company may deem appropriate.

User(s) shall not host, display, upload, publish, transmit or share any information on EzyEscape’s website or app which:

belongs to another person and to which the User does not have any right;

is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;

is harmful to child;

infringes any patent, trademark, copyright or other proprietary rights;

deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature;

impersonates another person;

threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence, or prevents investigation of any offence, or is insulting other nation;

contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of EzyEscape’s platform;

violates any law for the time being in force;

PROCEDURE TO REPORT OBJECTIONABLE/INFRINGING CONTENT

User(s) can report any content on the Website/App which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law.

If the individual is of the view that any content on or listings on EzyEscape contains any objectionable or infringing content, User(s) may fill out and submit the at contact@ezyescape.com. EzyEscape shall endeavor to review all complete and valid complaints within the prescribed timeframe under applicable law.

The information shared as part of the complaint shall a) clearly identify the violations b) Location of the material on the Website, including but not limited to the link of the infringing material c) In case of any IP violations, proof of ownership of such IP and d) contact information

Complainant consents that EzyEscape shall share the contents of any complaint with necessary third parties including without limitation the accused parties involved to determine the respective rights and liabilities against any allegedly illegal content.

EzyEscape shall make commercially reasonable efforts to resolve all content related complaints within the time period prescribed under applicable law provided that:

Complainant shall provide all relevant information and supporting documentation requested by EzyEscape to enable EzyEscape to evaluate the complaint; and,

EzyEscape acts in good faith in the determination of any complaint and shall not be liable, in any manner whatsoever, for any act or omission of EzyEscape pursuant to such complaint, and no such act or omission shall be construed to be an admission of any liability. All of EzyEscape’s rights in such matters are fully reserved. EzyEscape does not provide any guarantee or warranty in respect of the outcome of any

BOOKINGS BY TRAVEL AGENTS

Except with the prior registration with EzyEscape as B2B agents, priority partner or a franchisee, and explicit permission of EzyEscape to use the Website, all travel agents, tour operators, consolidators or aggregators ("Travel Agents") are barred from using this Website for any commercial or resale purpose. If any such bookings are detected, EzyEscape reserves the right, including without limitation, to cancel all such bookings immediately without any notice to such travel agents and also to withhold payments or any refunds thereto. EzyEscape shall not be held liable for any incidental loss or damage that may arise from the bookings made by any person through such Travel Agents. The liability in case of such cancellations shall be solely borne by such Travel Agents.

All discounts and offers mentioned on the Website are applicable only to the User(s) of EzyEscape for legitimate bookings.

LIMITED LIABILITY OF EZYESCAP

Unless EzyEscape explicitly acts as a reseller in certain scenarios, EzyEscape always acts as a facilitator by connecting the User with the respective service providers . EzyEscape's liability is limited to providing the User with a confirmed booking as selected by the User.

Any issues or concerns faced by the User at the time of availing any such services shall be the sole responsibility of the Service Provider. EzyEscape will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Service Provider.

Unless explicitly committed by EzyEscape as a part of any product or service:

EzyEscape assumes no liability for the standard of services as provided by the respective Service Providers.

EzyEscape provides no guarantee with regard to their quality or fitness as represented.

EzyEscape doesn't guarantee the availability of any services as listed by a Service Provider.

By making a booking, User understands EzyEscape merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Service Provider and not EzyEscape. Thus the ultimate contract of service is between User and Service Provider.

User further understands that the information displayed on the Website with respect to any service is displayed as furnished by the Service Provider. EzyEscape, therefore cannot be held liable in case if the information provided by the Service Provider is found to be inaccurate, inadequate or obsolete or in contravention of any laws, rules, regulations or directions in force.

USER'S RESPONSIBILITY

Users are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement.

If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto.

The User undertakes to abide by all procedures and guidelines, as modified from time to time, in connection with the use of the services available through EzyEscape. The User further undertakes to comply with all applicable laws, regulations, orders, directions etc. issued by either the Central Government, State Government, District Authorities or any other statutory body empowered to do so w.r.t use of services or for each transaction.

The services are provided on an "as is" and "as available" basis. EzyEscape may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. EzyEscape expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from EzyEscape or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.

User also authorizes EzyEscape's representative to contact such user over phone, message and email. This consent shall supersede any preferences set by such User through national customer preference register (NCPR) or any other similar preferences.

SECURITY AND ACCOUNT RELATED INFORMATION

While registering on the Website, the User will have to choose a password to access that User's account and User shall be solely responsible for maintaining the confidentiality of both the password and the account as well as for all activities on the account. It is the duty of the User to notify EzyEscape immediately in writing of any unauthorized use of their password or account or any other breach of security. EzyEscape will not be liable for any loss that may be incurred by the User as a result of unauthorized use of the password or account, either with or without the User's knowledge. The User shall not use anyone else's account at any time.

User understands that any information that is provided to this Website may be read or intercepted by others due to any breach of security at the User's end.

EzyEscape keeps all the data in relation to credit card, debit card, bank information etc. secured and in an encrypted form in compliance with the applicable laws and regulations. However, for cases of fraud detection, offering bookings on credit (finance) etc., EzyEscape may at times verify certain information of its Users like their credit score, as and when required.

Additionally, EzyEscape may share your Personal Information in an anonymized and/ or aggregated form with a third party that EzyEscape may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, data processing , credit score and assessing credit worthiness for offering bookings on credit in accordance with the applicable laws.

EzyEscape adopts the best industry standard to secure the information as provided by the User. However, EzyEscape cannot guarantee that there will never be any security breach of its systems which may have an impact on User's information too.

The data of the User as available with EzyEscape may be shared with concerned law enforcement agencies for any lawful or investigation purpose without the consent of the User.

FEES AND PAYMENT

In addition to the cost of booking as charged by the Service Providers, EzyEscape reserves the right to charge certain fees in the nature of convenience fees or service fees. EzyEscape further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed to the User before confirming the booking or collecting the payment from such User.

In cases of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, EzyEscape shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to EzyEscape. In cases where the short charge is claimed prior to the utilization of the booking, EzyEscape will be at liberty to cancel such bookings if the amount is not paid before the utilization date.

Any increase in the price charged by EzyEscape on account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.

In the rare circumstance of a booking not getting confirmed for any reason whatsoever, EzyEscape will process the refund of the booking amount paid by the User and intimate the User about the same. EzyEscape is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and EzyEscape as the case may be.

The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service, as per the applicable laws

The User agrees and understands that all payments shall only be made to bank accounts of EzyEscape. EzyEscape or its agents, representatives or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of EzyEscape. The User agrees that if that user transfers any amount against any booking or transaction to any bank account that is not legitimately held by EzyEscape or to any personal account of any person, EzyEscape shall not be held liable for the same. User shall not hold any right to recover from EzyEscape any amount which is transferred by the User to any third party.

The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of EzyEscape. The User shall immediately inform EzyEscape if such details are demanded by any of its agents' employees or representatives. EzyEscape shall not be liable for any loss that the User incurs for sharing the aforesaid details.

Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking.

Booking(s) made by the User through EzyEscape are subject to the applicable cancellation policy as set out on the booking page or as communicated to the customers in writing.

EzyEscape provides various modes of making payments on the Website for transacting, like UPI, Credit/Debit Cards of various banks, Net Banking facility of all major banks, EzyEscape and third party Wallets, Gift Cards, EMI and more.

 

USAGE OF THE MOBILE NUMBER, COMMUNICATION DETAILS OF THE USER BY US

 

EzyEscape will send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction or booking made by the User, via SMS, internet-based messaging applications like WhatsApp, voice call, e-mail or any other alternate communication detail provided by the User at the time of booking.

EzyEscape may also contact the User through the modes mentioned above for any pending or failed bookings, to know the preference of the User for concluding the booking and also to help the User for the same.

The User hereby unconditionally consents that such communications via SMS, internet-based messaging applications like WhatsApp, voice call, email or any other mode by EzyEscape are:

upon the request and authorization of the User;

'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India (TRAI), and

in compliance with the relevant guidelines of TRAI or such other authority in India and abroad.

The User will indemnify EzyEscape against all types of losses and damages incurred by EzyEscape due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaint raised by the User on EzyEscape with respect to the communications mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.

INSURANCE

Unless explicitly provided by EzyEscape in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the User. In no case EzyEscape shall accept any claims arising out of such scenarios.

Insurance, if any provided as a part of the service or product by EzyEscape shall be as per the terms and conditions of the third-party insurance company. EzyEscape merely acts as a facilitator in connecting the User with insurance company. The User shall contact the insurance company directly for any claims or disputes. EzyEscape shall not be held liable in case of partial acceptance or denial of the claims by the insurance company.

TCS COMPLIANCE

 

TCS on Overseas tour packages:

'Overseas tour package' means any tour package which offers visit to a country or countries or territory or territories outside India and includes expenses for travel or homestay stay or boarding or lodging or any other expenditure of similar nature or in relation thereto.

‘Specified Person’ means a person defined as per provisions of Section 206CCA(3) of Income Tax Act, 1961.

The User is liable to pay Tax collected at source (TCS) on booking of an ‘Overseas tour package’ at an appropriate rate over and above the price charged for such package in compliance with the provisions of Section 206C (1G)(b) of the Income Tax Act, 1961. EzyEscape will deposit the TCS amount so collected with the Government and issue appropriate document/certificate to the User in compliance with aforesaid provision.

The User is required to provide a valid PAN of User/Traveler(s) at the time of booking an overseas tour package with EzyEscape. The User understands and agrees that EzyEscape, at the time of booking or at a later stage, will validate the PAN provided by the User to check compliance of provisions of Section 206CC of Income Tax Act. The User agree that in case the PAN is found to be invalid, or it does not belong to User/traveler(s), EzyEscape has an obligation to cancel the booking in compliance with the law and process the refund as per the cancellation policy applicable to said booking.

The User further understand and agrees that EzyEscape would also, at the time of booking or at a later stage, validate User/traveler(s) PAN as per the provisions of Section 206CCA of Income Tax Act and if on validation the User qualifies as a ‘Specified person’, the User agrees to pay TCS to EzyEscape at such higher rate as may be applicable under section 206CCA. The User agrees to pay the additional TCS amount to EzyEscape where, as a result of validation under section 206CCA, the TCS collected at the time of booking fall short of the applicable rate of TCS. If User fails or disagree to pay the additional TCS, EzyEscape has the right to cancel the booking and process appropriate refund as per the cancellation policy applicable to such booking.

COMPLIANCE OF LIBERALIZED REMITTANCE SCHEME (LRS)

The RBI mandates collection of PAN details for all transactions made under Liberalized Remittance Scheme (LRS)which include any international booking made on the Website or through Sales Channels. The User warrants and confirms that PAN details of the User/traveler will be shared by the User on or before the cut-off date prescribed by EzyEscape either at the time of booking or after the booking is made. In case the traveler is a minor, EzyEscape will require PAN details of the parent/guardian of such minor. The User further confirms that non-compliance of this requirement may result in cancellation of the booking.

The User warrants and confirms that the total amount of foreign exchange purchased or remitted during the current financial year, through all sources in India (including the current transaction) falls within the permissible limit prescribed by the RBI. In case the limit gets breached before the actual remittance request is approved by the AD Bank, EzyEscape has an obligation to cancel the booking in compliance with the law and process refund as per cancellation policy applicable to said booking. The User further confirms that foreign exchange, if any, purchased by User for the purpose of international travel under the current booking will be utilized for the purpose indicated above.

The User authorizes EzyEscape to retrieve User’s/ traveler’s (in case booking on someone’s behalf) PAN details from Users profile, previous bookings or share User/traveller’s data with third party(ies) for collecting or verifying PAN details solely for the purposes mentioned in this Agreement.

The User understands EzyEscape does not collect User’s PAN details without consent. If the User wishes to opt of providing the same or wishes to delete it if already provided, the User may do so by accessing the profile information through the Desktop.

The User authorizes EzyEscape to share User/traveler data with third party(ies) for collecting or verifying PAN details of User/traveler.

 

OBLIGATION TO OBTAIN VISA

International bookings made through EzyEscape are subject to the requirements of visa including but not limited to transit visa, OK TO BOARD which are to be obtained by the User as per the requirement of their travel bookings and the requirements of the countries the User intends to visit or transit through.

EzyEscape is not responsible for any issues, including inability to travel, arising out of such visa requirements and is also not liable to refund any amount to the User for being unable to utilize the booking due to absence or denial of visa, irrespective whether or not the User has availed the services of EzyEscape for the visa process too. Refund, if any, will be as per the applicable terms of booking and cancellation policy.

 

 

FORCE MAJEURE

There can be exceptional circumstances where EzyEscape and / or the Service Providers may be unable to honor the confirmed bookings due to various reasons like act of God, labor unrest, insolvency, a pandemic, an epidemic, business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of EzyEscape. If EzyEscape has advance knowledge of any such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to the User or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective service operators. The User agrees that EzyEscape being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance. The User has to contact the Service Provider directly for any further resolutions and refunds.

The User agrees that in the event of non-confirmation of booking due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, EzyEscape’s obligation shall be limited refunding the booking amount, if any, received from the customer. Such refund shall completely discharge EzyEscape from all liabilities with respect to that transaction. Additional liabilities, if any, shall be borne by the User.

In no event shall EzyEscape and be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or any other Sales Channel.

ADVERTISERS ON EZYESCAPE, AND LINKED WEBSITES

 

The Website may contain links to third party websites. EzyEscape does not control such websites and is not responsible for its contents. If a User accesses any third-party website, the same shall be done entirely at the User's risk and EzyEscape shall assume no liability for the same.

EzyEscape is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers.

EzyEscape does not endorse any advertisers on its Website, or any linked sites in any manner. The Users are requested to verify the accuracy of all information provided on the third-party web pages.

The linked sites are not under the control of EzyEscape and hence EzyEscape is not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites. EzyEscape is providing these links to the Users only as a convenience.

RIGHT TO REFUSE

 

RIGHT TO REFUSAL BY EZYESCAPE:

EzyEscape at its sole discretion reserves the right to not accept any booking without assigning any reason thereof.

EzyEscape will not provide any service or share confirmed booking details till such time the complete consideration is received from the User.

In addition to other remedies and recourse available to EzyEscape under this User Agreement or under applicable law, EzyEscape may limit the User's activity, warn other users of the User's actions, immediately suspend or terminate the User's registration, or refuse to provide the User with access to the Website if:

The User is in breach of this User Agreement; or

EzyEscape is unable to verify or authenticate any information provided by the User; or

EzyEscape believes that the User's actions may infringe on any third-party rights or breach any applicable law or otherwise result in any liability for the User, other users of EzyEscape, or EzyEscape itself.

Once a User has been suspended or terminated, such User shall not register or attempt to register with EzyEscape with different credentials, or use the Website in any manner whatsoever until such User is reinstated by EzyEscape. EzyEscape may at any time in its sole discretion reinstate suspended users.

If a User breaches this User Agreement, EzyEscape reserves the right to recover any amounts due to be paid by the User to EzyEscape, and to take appropriate legal action as it deems necessary.

The User shall not write or send any content to EzyEscape which is, or communicate with EzyEscape using language or content which is:

abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit or otherwise objectionable;

contrary to any applicable law;

violates third parties' intellectual property rights;

a spam; or

in breach of any other part of these terms and conditions of use.

If the User violates any of the aforesaid terms, EzyEscape shall be at liberty to take appropriate legal action against the User.

 

RIGHT TO REFUSAL BY END SERVICE PROVIDER:

User agrees that that the end service provider may refuse to provide the service(s), agreed to be provided to the User, for any booking made through EzyEscape with/without assigning any reasons or owing to reasons including but not limited to behavioural issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal, the liability that may ensue shall solely vest with the end service provider as it is outside the purview of EzyEscape and the User agrees that any claim, refund or damages against such refusal shall lie solely against the end service provider and not EzyEscape.

RIGHT TO CANCEL

The User expressly undertakes to provide EzyEscape with correct and valid information while making use of the Website under this User Agreement, and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from EzyEscape.

In case EzyEscape discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of the travelers is not correct or that any fact has been misrepresented by that User, EzyEscape shall be entitled to appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User. In such an event, EzyEscape shall not be responsible or liable for any loss or damage that may be caused to the User or any other person in the booking, as a consequence of such cancellation of booking or services.

If any judicial, quasi-judicial, investigation agency, government authority approaches EzyEscape to cancel any booking, EzyEscape will cancel the same without approaching the concerned User whose booking has been cancelled.

The User shall not hold EzyEscape responsible for any loss or damage arising out of measures taken by EzyEscape for safeguarding its own interest and that of its genuine customers. This would also include EzyEscape denying or cancelling any bookings on account of suspected fraud transactions.

FAKE CALLS AND OTHER SIMILAR PHISHING, SPAMMING OR FRAUDULENT ACTIVITIES

EzyEscape's employees or authorized representatives will never contact a User asking for his/ her credit or debit card number, expiry date, CVV, net banking login, passwords, OTP etc. nor will they ever request for a fund transfer to a personal or an individual bank account. Further, they will also not ask a User to install any third-party applications that enable them to view a User's mobile or computer screen.

Acting on any of these requests may make you a victim of fraud, and may potentially lead to loss of your valuable money or information.

If you are ever asked for any of the aforesaid information, please report it immediately on contact@ezyescape.com.

INDEMNIFICATION

The User agrees to indemnify, defend and hold harmless EzyEscape, its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-performance of any covenant by the User.

The User shall be solely liable for any breach of any country specific rules and regulations or general code of conduct and EzyEscape cannot be held responsible for the same.

COVID-19 RELATED TERMS & CONDITIONS:

User agrees that due to recent outbreak of COVID-19 pandemic, which has been declared as a national disaster by the Government of India, there may be instances, where the end service provider either cancels the booking or refuses to provide the services, as agreed with the User, by assigning or not assigning any specific reason for such refusal. Refusal of service may be due to the reasons including but not limited to the User:

exhibiting any symptoms associated with COVID 19.

refusing to comply with safety advisories, like wearing protective gear, complying with social distancing norms etc.

suffering of any ailment making the User vulnerable to the virus

posing a threat to the health and safety of others

In such cases EzyEscape will assume no liability for the refusal of service by the end service provider. The User also agrees that refund, if any, for such bookings will be processed by EzyEscape to the User subject to receipt of the same from the end service provider.

User further understands that due to the outbreak of COVID-19, the Central Government through its ministries, State Governments and statutory bodies have/may come up with detailed set of guidelines or standard operating procedure (SOP) that a traveler will have to follow in order to undertake the travel.

The User agrees to abide with all such guidelines/SOP while undertaking any travel. Failure to abide by such detailed set of guidelines/SOP, may lead to a situation where the service provider or any person authorized by the Central Government, State Government or statutory body may disallow the User to undertake the travel. In such circumstances, EzyEscape will not be held liable for such refusal to travel and refund, if any, shall be strictly as per the terms of the service provider.

User understands that the Central Government, State Governments and various other bodies, may mandate downloading of Arogya Setu App or submitting a self- declaration form prior to entering a transit point like airport, railway station etc. or at the time of checking-in for a flight, into a homestay etc. Accordingly, the User must ensure downloading of Arogya Setu App on their smartphones or provide any other alternate such as self-declaration when demanded.

User undertakes that all bookings are subject to certain minimum medical wellbeing criteria specified by the Govt. / appropriate authority from time to time. User should have no medical history of the COVID-19 virus 28 days before the date of scheduled travel, especially in case of inbound travel. In this regard the User may be required to furnish a medical proof or health declaration in a applicable format.

MISCLLEANEOUS

 

SEVERABILITY: If any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this User Agreement shall continue to be in full force and effect.

 

JURISDICTION: This Agreement is subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Delhi.

 

AMENDMENT TO THE USER AGREEMENT: EzyEscape reserves the right to change the User Agreement from time to time. The User is responsible for regularly reviewing the User Agreement.

CONFIDENTIALITY: Any information which is specifically mentioned by EzyEscape as confidential shall be maintained confidentially by the User and shall not be disclosed unless as required by law or to serve the purpose of this User Agreement and the obligations of both the parties herein.

FEEDBACK FROM CUSTOMER: EzyEscape would like to know the feedback of the Users for improving its services. The User hereby authorizes EzyEscape to contact the User for their feedback on various services offered by EzyEscape. Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time. In case the User chooses not to be contacted, such User shall write to EzyEscape for specific exclusion at contact@ezyescape.com.

PRIVACY POLICY: User shall also refer to EzyEscape's Privacy Policy available on EzyEscape's website which governs use of the Websites. By using the Website, User agrees to the terms of the Privacy Policy and accordingly consents to the use of the User’s personal information by EzyEscape and its affiliates in accordance with the terms of the Privacy Policy.

GRIEVANCE REDRESSAL: EzyEscape strongly believes in resolving the issues raised by the User(s). In the event if user feels that it’s concern has not been resolved to it’s satisfaction, User may contact our grievance officer, who shall endeavour to redress the concern within 30 days from the date of escalation. To reach the grievance officer please use this link to submit the details. User(s) are advised to escalate to the grievance officer only when they have already raised their complaint which has not been resolved to their satisfaction, or their concern has not been resolved within 30 days from the date of ticket generation. User(s) will be required to share their booking reference number and the ticket ID generated for their complaint, for any escalations to the Grievance Officer through this link

In compliance of the Information Technology Act, 2000 and rules made thereunder and also in compliance of the Consumer Protection (E-Commerce) Rules, 2020 the name and contact details of the Grievance Officer are herein as under:

Name: Rajneesh Ranjan

Email ID: contact@ezyescape.com

Contact Number: +91-9918653784

Address: EzyEscape ℅ Adrika Marketing LLP

597 Aidhe Road Chandmari, Post Lamhi

Varanasi -221007

Working hours : Mon to Fri (9:00 to 18:00)

 

TERMS OF THE CHARTER COMPANY

ROLE OF EZYESCAPE AND LIMITATION OF LIABILITY OF EZYESCAPE

EzyEscape acts as a facilitator and merely provides an online platform to the User to select and book a particular homestay. Homestays in this context includes all categories of accommodations such as homestays, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.

All the information pertaining to the homestay including the category of the homestay, images, room type, amenities and facilities available at the homestay are as per the information provided by the homestay to EzyEscape. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the homestay shall be raised by the User with the homestay directly, and shall be resolved between the User and homestay. EzyEscape will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.

INFORMATION FROM THE HOMESTAY AND THE TERMS OF THE HOMESTAY

The homestay booking voucher which EzyEscape issues to a User is solely based on the information provided or updated by the homestay regarding the inventory availability. In no circumstances can EzyEscape be held liable for failure on part of a homestay to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the homestay. The liability of EzyEscape in case of denial of check-in by a homestay for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of EzyEscape (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the homestay.

Homestays reserve the sole right of admission and EzyEscape has no say whatsoever in admission or denial for admission by the homestay. Unmarried or unrelated couples may not be allowed to check-in by some homestays as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some homestays may also not allow local residents to check-in as guests. EzyEscape will not be responsible for any check-in denied by the homestay due to the aforesaid reasons or any other reason not under the control of EzyEscape. No refund would be applicable in case the homestay denies check-in under such circumstances.

RESPONSIBILITIES OF THE USER

The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the homestay in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned homestay. EzyEscape would not, in any way, intervene in the same.

The primary guest must be at least 18 years old to be able to check into the homestay.

The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The homestay shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in.

Check-in time, check-out time, and any changes in those timings, will be as per homestay policy & terms. Early check-in or late check-out request is subject to availability and the homestay may charge an additional fee for providing such services.

ADDITIONAL CHARGES BY THE HOMESTAY

The booking amount paid by the User is only for stay at the homestay. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the homestay, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the homestay.

Homestays may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the homestay. All additional charges (including mandatory meal surcharges) need to be cleared directly at the homestay. EzyEscape will have no control over waiving the same.

PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS

Booking of a homestay can either be "Prepaid", or "Pay at homestay" as per the options made available by a homestay on the Website of EzyEscape.

In "Prepaid" model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the homestay reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by EzyEscape.

At the homestay's or EzyEscape's sole discretion on case to case basis, the User may also be provided with an option to make a part payment to EzyEscape at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide EzyEscape with correct credit or debit card details. EzyEscape may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

For security purposes, the User must provide EzyEscape with correct credit or debit card details. EzyEscape may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

Payment can be made either in INR or any other foreign exchange/currency as specified at the time of booking.

Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.

Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by EzyEscape and solely at the behest of the Homestay.

In "Pay at homestay" model, the concerned homestay will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the homestay. For security purposes, the User must provide EzyEscape with correct credit or debit card details. EzyEscape may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

ACTIVITIES AND OTHER SERVICES

DEFINITIONS

'Activity' includes day tours & sightseeing, spa & wellness, adventure sports, cruise, theme/ amusement parks, buffets & dining or any other service/product booked on the Website.

The provider of the Activity will be referred as 'Activity Provider', who shall be solely responsible for provision of the products/ services booked by the User.

ROLE OF EZYESCAPE AND LIMITATION OF LIABILITY

EzyEscape's role is limited to facilitating the procurement of an Activity service by the User from the Activity Provider. The transaction or the service fulfilment relation is always between the User and the Activity Provider

EzyEscape shall not provide pick up and drop facility for any Activity unless otherwise explicitly mentioned in the confirmation of the reservation.

EzyEscape shall not be liable or responsible for:

Any damage or loss, injury, accident, death, breakdown, irregularity, delay/change in schedule, cancellation without cause, inaccurate information, deficiency of service/product, or cancellation due to conditions not under the control of Activity Provider;

The health, safety and well-being of the User in the course of availing the Activity or thereafter;

Any incidental or ancillary services which is directly purchased by the User from the Activity Provider;

Any incorrect information provided by the Activity Provider.

The maximum liability of EzyEscape will be limited to refund of booking amount which was received by EzyEscape for reservation of the Activity.

RESPONSIBILITIES OF THE USERS

The User agrees to comply with the terms and conditions of Activity Provider in addition to EzyEscape's User Agreement and Terms of Service.

The User will be required to present the booking / confirmation voucher issued by EzyEscape in order to avail the Activity.

The User shall further be in possession of valid documents viz. identity proof, address proof, passport in case of Activity booked outside India or any other document as specified by the Activity Provider in order to utilize the Activity booked.

The User may be required to sign a waiver/consent form, safety procedure form, medical declaration or other document before availing the Activity where mandated by the Activity Provider.

The User shall reach out to Activity Provider directly for any concerns subsequent to the confirmation of reservation.

The User should ensure that he qualifies all the eligibility criteria for availing the Activity including but not limited to age limit, weight limit, medical conditions etc. User understands that in case he is found unfit or illegible for the Activity, Activity provider may or may not allow the User to avail the said Activity.

PAYMENTS FOR BOOKINGS, AND CANCELLATIONS

Reservations will be subject to cancellation and refund policies of the Activity Provider which may vary from time to time.

EzyEscape may charge applicable taxes or service charge, convenience fees etc. wherever applicable.

SPECIAL OFFERS AND COUPONS

The following terms will additionally apply to any coupon provided by EzyEscape:

EzyEscape responsibility is limited to sharing the coupon with the User subject to receipt of payment from the User;

The redemption of coupon is User's responsibility, and providing the service will be the Activity Provider's responsibility;

The expiry date of the coupon shall be mentioned on the coupon and the User will not be able the use the coupon subsequent to the date of expiry;

The coupon is not redeemable for cash;

The coupon once purchased cannot be refunded or cancelled.

 

 

 

Privacy Policy - EzyEscape

Introduction:

EzyEscape (India) Private Limited (hereinafter “EzyEscape”) recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processer.

This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by EzyEscape and its subsidiaries and affiliates.

This Privacy Policy is applicable to any person (‘User’) who purchase, intend to purchase, or inquire about any product(s) or service(s) made available by EzyEscape through any of EzyEscape’s customer interface channels including its website, mobile site, mobile app & offline channels including call centers and offices (collectively referred herein as "Sales Channels").

For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean EzyEscape. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).

By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.

This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of EzyEscape’s business partners, advertisers, sponsors or other sites to which EzyEscape provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.

This Privacy Policy is an integral part of your User Agreement with EzyEscape and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.

USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA

Please note that the data shared with EzyEscape shall be primarily processed in India and such other jurisdictions where a third party engaged by EzyEscape may process the data on EzyEscape’s behalf. By agreeing to this policy, you are providing EzyEscape with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.

If you have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to the following email id: contact@ezyescape.com. However, if such processing of data is essential for us to be able to provide service to you, then we may not be able to serve or confirm your bookings after your withdrawal of consent. For instance, if you want to book any international holiday package in fixed departures (group bookings), then certain personal information of yours like contact details, gender, dietary preferences, choice of room with smoking facility, any medical condition which may require specific attention or facility etc. may have to be shared by us with our vendors in each city where you will stay, and they may further process this information for making suitable arrangements for you during the holiday. Such sharing and processing of information may extend to the homestay where you will stay or the tour manager who will be your guide during the travel.

A withdrawal of consent by you for us to process your information may:

severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking altogether, or

unreasonably restrict us to service your booking (if a booking is already made) which may further affect your trip or may compel us to cancel your booking.

TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS

The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.

"Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:

Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, gender, marital status, religion, age, profile picture etc., your contact details such as your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).

Other information: We many also collect some other information and documents including but not limited to:

Transactional history (other than banking details) about your e-commerce activities, buying behavior.

Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.

Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.

Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.

Information pertaining any other traveler(s) for who you make a booking through your registered EzyEscape account. In such case, you must confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).

If you request EzyEscape to provide visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application.

For international bookings, Users, in compliance with the Liberalized Remittance Scheme(LRS) of RBI or any other law may be required to provide details such as their PAN information or passport details number or any such information required by Service Provider. Such information shall be strictly used as per the aforesaid requirements only. In case a User does not wish to provide this information, EzyEscape may not be able to process the booking. EzyEscape will never share User’s PAN details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.

In case you opt for contactless check-in at Homestays, then copies of your government identification like aadhar, driving license, election card etc., Self-declaration and any other information like date of birth, destination/origin of travel and place of residence that may be required by the concerned Homestay to honor your homestay booking.

For international bookings, Users, in compliance with the Liberalized Remittance Scheme(LRS) of RBI or any other law may be required to provide details such as their PAN information or passport details number or any such information required by Service Provider.

In case you opt for contactless check-in at Homestays, then copies of your government identification like aadhar, driving license, election card etc., Self-declaration and any other information like date of birth, destination/origin of travel and place of residence that may be required by the concerned Homestay to honor your homestay booking.

Your Covid-19 Vaccination status and certificate in case you wish to avail any service for provision of which such Covid-19 vaccination related information is required or want to access your vaccination certificate at a later stage for travel related or any other purpose. EzyEscape will never process the beneficiary id and other id details contained in the vaccination certificate.

Such information shall be strictly used for the aforesaid specified & lawful purpose only. User further understands that EzyEscape may share this information with the end service provider or any other third party for provision and facilitation of the desired booking. EzyEscape will always redact all/any sensitive & confidential information contained in the vaccination certificate, passbook, bank statement or any other identity card submitted for the purpose of availing a service, promotional offer or booking a product on the Website. In case a User does not wish to provide this information or opts for deletion of the information already provided, EzyEscape may not be able to process the desired booking request. EzyEscape will never share any of the above information collected including PAN card details, Vaccination status & certificate , Passport details , Aadhar Card details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.

HOW WE USE YOUR PERSONAL INFORMATION:

The Personal Information collected maybe used in the following manner:

While making a booking

While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of travelers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.

We may also use your Personal Information for several reasons including but not limited to:

confirm your reservations with respective service providers;

keep you informed of the transaction status;

send booking confirmations either via sms or Whatsapp or any other messaging service;

send any updates or changes to your booking(s);

allow our customer service to contact you, if necessary;

customize the content of our website, mobile site and mobile app;

request for reviews of products or services or any other improvements;

send verification message(s) or email(s);

validate/authenticate your account and to prevent any misuse or abuse.

contact you on your birthday/anniversary to offer a special gift or offer.

Surveys:

We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website, other Sales Channels, services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.

Marketing Promotions, Research and Programs:

Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. EzyEscape frequently sponsors promotions to give its Users the opportunity to win great travel and travel related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from us about fare sales in your area, special offers, new EzyEscape services, other noteworthy items (like savings and benefits on airfares, homestay reservations, holiday packages, car rentals and other travel services) and marketing programs.

In addition, you may look forward to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals.

From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such Personal Information to assist us in making the Website the better and easier to use for our Users.

EzyEscape may from time to time launch reward programs by way of which users may stand to win travel related rewards or other rewards. We may use your Personal Information to enroll you in the rewards program and status of the same will be visible each time you log in to the Website. Depending on the reward program, each time you win a reward, EzyEscape may share your Personal Information with a third party that will be responsible for fulfilling the reward to you. You may however choose to opt out of such reward programs by writing to us. For various purposes such as fraud detection, offering bookings on credit etc., we at times may verify information of customers on selective basis, including their credit information. Additionally, EzyEscape may share your Personal Information, anonymized and/ or aggregated data to a third party that EzyEscape may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, data processing and assessing credit worthiness for offering bookings on credit.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

EzyEscape will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.

Where your personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.

In case user wishes to delete their account, they can do so using this Link.

COOKIES AND SESSION DATA

Cookies:

EzyEscape uses cookies to personalize your experience on the Website and the advertisements that maybe displayed. EzyEscape’s use of cookies is similar to that of any other reputable online companies.

Cookies are small pieces of information that are stored by your browser on your device's hard drive. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type your login name each time (only your password is needed); we may also use such cookies to display any advertisement(s) to you while you are on the Website or to send you offers (or similar emails – provided you have not opted out of receiving such emails) focusing on destinations which may be of your interest.

A cookie may also be placed by our advertising servers, or third party advertising companies. Such cookies are used for purposes of tracking the effectiveness of advertising served by us on any website, and also to use aggregated statistics about your visits to the Website in order to provide advertisements in the Website or any other website about services that may be of potential interest to you. The third party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology and is used by all major websites. They may use this anonymous information about your visits to the Website in order to provide advertisements about goods and services of potential interest to you. No Personal Information is collected during this process. The information so collected during this process, is anonymous, and does not link online actions to a User

Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. EzyEscape supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking EzyEscape cookies may disable certain features on the Website, and may hinder an otherwise seamless experience to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.

Automatic Logging of Session Data:

Each time you access the Website your session data gets logged. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. We collect session data because it helps us analyze User’s choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to determine a User's Internet Service Provider (ISP), and the approximate geographic location of User's point of connectivity through the above session data.

WITH WHOM YOUR PERSONAL INFORMATION IS SHARED

Service Providers and suppliers:

Your information shall be shared with the end service providers like airlines, homestays, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with EzyEscape you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that EzyEscape does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of EzyEscape as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.

EzyEscape does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.

COMPANIES IN THE SAME GROUP:

In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. This will enable us to provide you with information about various products and services, both leisure- and travel-related, which might interest you; or help us address your questions and requests in relation to your bookings.

If the assets of EzyEscape are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.

BUSINESS PARTNERS and THIRD-PARTY VENDORS:

We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products / services, which will enable the customer to have better travel experience or to avail certain benefits specially made for EzyEscape customers. Examples of such partners are entities offering co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards or similar sensitive information etc. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider.

EzyEscape may share your Personal Information to third party that EzyEscape may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.

We use non-identifiable Personal Information of Users in aggregate or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including without limitation the commercial sale thereof to third parties.

Occasionally, EzyEscape will hire a third party for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.

DISCLOSURE OF INFORMATION

In addition to the circumstances described above, EzyEscape may disclose User's Personal Information if required to do so:

by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;

to conduct our business;

for regulatory, internal compliance and audit exercise(s)

to secure our systems; or

to enforce or protect our rights or properties of EzyEscape or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.

USER GENERATED CONTENT

EzyEscape provides an option to its users to post their experiences by way of reviews, ratings and general poll questions. The customers also have an option of posting questions w.r.t a service offered by EzyEscape or post answers to questions raised by other users. EzyEscape may also hire a third party to contact you and gather feedback about your recent booking with EzyEscape. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (app, sms, Whatsapp or any other messaging service) for you to share your review(s), answer questions posted by other users or a. The reviews may be written or in a video format. The reviews written or posted may also be visible on other travel or travel related platforms.

The UGC that EzyEscape collects may be of the following kinds:

Review and Ratings

Question and Answers

Crowd Source Data Collection (poll questions).

Each User who posts review or ratings, Q&A, photographs shall have a profile, which other Users will be able to access. Other Users may be able to view the number of trips, reviews written, questions asked and answered and photographs posted.

HOW CAN YOU OPT-OUT OF RECEIVING OUR PROMOTIONAL E-MAILS?

You will occasionally receive e-mail updates from us about fare sales in your area, special offers, new EzyEscape services, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each e-mail message.

PERMISSIONS REQUIRED FOR USING OUR MOBILE APPLICATIONS

When the EzyEscape app is installed on your phone or tablet, a list of permissions appear and are needed for the app to function effectively. There is no option to customize the list. The permissions that EzyEscape requires and the data that shall be accessed and its use is as below:

Android permissions:

Device & App history: We need your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. Basis these inputs, we intend to optimize your travel booking experience, use OS specific capabilities to drive great in-funnel experiences using components of device’s OS, etc.

Camera: This permission enables you to use your camera from within the application to upload a new profile picture, upload an image for sharing homestay reviews and also allows you to take videos to upload as video reviews on our application. This permission will also enable you to scan QR codes for easy UPI payments.

Identity: This permission enables us to know about details of your account(s) on your mobile device. We use this info to auto-fill your email ID’s and provide a typing free in-funnel experience. It helps us map email ID’s to a particular user to give you the benefit of exclusive travel offers, wallet cash-backs, etc. It also allows facilitating your Facebook and Google+ login.

Location: This permission enables us to give you the benefit of location specific deals and provide you a personalized in-funnel experience. When you launch EzyEscape app to make a travel booking, we auto-detect your location so that your nearest airport or city is auto-filled. We also require this permission to recommend you nearest homestays in case you are running late and want to make a quick last minute booking for the nearest homestay. Your options are personalized basis your locations. For international travel, this enables us to determine your time zone and provide information accordingly

SMS: If you allow us to access your SMS, we read your SMS to autofill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making a booking and you don’t need to move out of the app to read the SMS and then enter it in the app.

Phone: The app requires access to make phone calls so that you can make phone calls to homestays, airlines and our customer contact centers directly through the app.

Contacts: If you allow us to access your contacts, it enables us to provide a lot of social features to you such as sharing your homestay/ flight/ holidays with your friends, inviting your friends to try our app, send across referral links to your friends, etc. We may also use this information to make recommendations for homestays where your friends have stayed. This information will be stored on our servers and synced from your phone.

Photo/ Media/ Files: The libraries in the app use these permissions to allow map data to be saved to your phone's external storage, like SD cards. By saving map data locally, your phone doesn't need to re-download the same map data every time you use the app. This provides you a seamless Map based Homestay selection experience, even on low bandwidth network.

Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading, more homestay/ flights/ package options to choose from, etc.

Device ID & Call information: This permission is used to detect your Android ID through which we can uniquely identify users. It also lets us know your contact details using which we pre-populate specific fields to ensure a seamless booking experience.

Calendar: This permission enables us to put your travel plan on your calendar.

Bluetooth: This permission enables us to provide you services of the third parties that make available certain features of their products/services on our application. The permission specifically enables our third party service providers whose services you book on the application to permit you to lock and unlock your self-driven vehicles seamlessly.

Video/Audio: This permission enables you to upload videos on our application or to submit video reviews of your homestay/property stays and thereby providing you with new ways of providing reviews of your experience on our application. The audio permission enables us to ensure that the video content that you upload has a clear audio in its background.

Phone Number: We need the permission of access to phone number to provide a seamless login experience, to optimise your travel booking experience and to enable you to obtain UPI services and to prevent fraud in some cases on our application

IMEI/IMSI: This permission enables us to identifying different users uniquely and helps us to prevent frauds on our application.

Subscription Information: Your subscription information enables to provide you a seamless experience depending upon your network and to optimise the application’s performance. In addition this also enables us in providing to you the train status even in an offline mode and additionally even in a no network area you can get fully aware of the status of the train you want to search for.

SIM Serial Number: This permission enables us to read your sim serial number and helps us in authenticating your mobile number for UPI registration. It helps us to ensure that the mobile number you are using is actually present on your device that you are using to register for UPI.

IOS Permissions:

Notifications: If you opt in for notifications, it enables us to send across exclusive deals, promotional offers, travel related updates, etc. on your device. If you do not opt for this, updates for your travel like PNR status, booking confirmation, refund (in case of cancellation), etc. will be sent through SMS.

Contacts: If you opt in for contacts permission, it enables us to provide a lot of social features to you such as sharing your homestay/ flight/ holidays with your friends, inviting your friends to try our app, send across referral links to your friends, etc. We will also use this information to make recommendations for homestays where your friends have stayed. This information will be stored on our servers and synced from your phone.

Location: This permission enables us to give you the benefit of location specific deals and provide you a personalized in-funnel experience. When you launch our app to make a travel booking, we auto-detect your location so that your nearest Airport or City is auto-filled. We require this permission to recommend your nearest homestays in case you are running late and want to make a quick last minute booking for the nearest homestay. Your options are personalized basis your locations. For international travel, this enables us to determine your time zone and provide information accordingly.

HOW WE PROTECT YOUR PERSONAL INFORMATION?

All payments on the Website are secured. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

WITHDRAWAL OF CONSENT AND PERMISSION

You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its Website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to contact@ezyescape.com

YOUR RIGHTS QUA PERSONAL INFORMATION

You may access your Personal Information from your user account with EzyEscape. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to contact@ezyescape.com

ELIGIBILITY TO TRANSACT WITH EzyEscape

You must atleast 18 years of age to transact directly with EzyEscape and also to consent to the processing of your personal data.

CHANGES TO THE PRIVACY POLICY

We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.

You may always submit concerns regarding this Privacy Policy via email to us at contact@ezyescape.com . EzyEscape shall endeavor to respond to all reasonable concerns and inquires.

Privacy Policy (EU, UK and US)

Introduction:

EzyEscape (India) Private Limited (hereinafter referred as ‘EzyEscape’ or ‘the Company’ or ‘we’) is committed to our client’s privacy and security and to taking steps designed to secure your personal and financial information. We believe your private details should be kept just that and when you share personal information with us, we will make all reasonable endeavours to keep your details secure and private. We are committed to ensuring that your personal information is protected.

This document describes how we use and process your personal data, provided in a readable and transparent manner. It also tells you what rights you can exercise in relation to your personal data and how you can contact us. Please also read our Cookie Statement, which tells you how EzyEscape uses cookies and other similar tracking technologies.

The processing of personal data when using the Services

EzyEscape collects and uses information you provide to us. When you make a reservation, you are (at a minimum) asked for your name and email address.

Depending on the reservation, we may also ask for your home address, telephone number, payment information, date of birth, current location (in the case of on-demand services), the names of the people travelling/staying with you and any preferences you might have for your trip/stay (such as dietary or accessibility requirements). In some cases, you may also be able to check-in online with the Booking agency, for which we will ask you to share passport information or a driving license and signatures.

If you need to contact our customer service team, contact your booking agency through us, or reach out to us in a different way (such as social media or via a chatbot) we’ll collect information from you there, too. This applies whether you are contacting us with feedback or asking for help using our services.

You might also be invited to write reviews to help inform others about the experiences you had on your trip/stay. When you write a review on the EzyEscape platform, we’ll collect any information you’ve included, along with your display name.

If you create a user account, we’ll also store your personal settings, uploaded photos, and reviews of previous bookings. This saved data can be used to help you plan and manage future reservations or benefit from other features only available to account holders (such as incentives or other benefits).

Personal data you give us about others

Of course, you might not simply be making a reservation for yourself. You might be taking a trip/stay with other people or making a reservation on someone else’s behalf. In both those scenarios, you will provide their details as part of the reservation.

If you have a EzyEscape for Business account, you can keep an address book there to make it easier to plan and manage business travel/stay arrangements for others.

In some cases, you might use EzyEscape to share information with others. This can take the form of sharing a Wishlist, taking part in a travel community or participating in a referral program, as described when you use the relevant feature.

At this point, we have to make it clear that it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and that they have understood and accepted how EzyEscape uses their information (as described in this Privacy Policy).

Personal data we collect automatically.

Whether or not you end up making a reservation, when you visit our websites or apps, we automatically collect certain information. This includes your IP address, the date and time you accessed our services, and information about your computer’s hardware and software (such as the operating system, the internet browser used, software/application version data and your language settings). We also collect information about clicks and which pages have been shown to you.

If you’re using a mobile device, we collect data that identifies the device, as well as data about your device-specific settings and characteristics, app crashes and other system activity. When you make a booking arrangement using this kind of device, our system registers how you made your reservation (on which website), and/or which site you came from when you entered the EzyEscape website or app.

Personal data we receive from other sources.

It’s not just the things you tell us, though – we may also receive information about you from other sources. These include business partners, such as affiliate partners, subsidiaries of the EzyEscape corporate group, other companies in the EzyEscape (India) Private Limited. corporate group and other independent third parties.

Anything we receive from these partners may be combined with information provided by you. For example, EzyEscape Reservation services are not only made available via EzyEscape and the EzyEscape apps but are also integrated into services of affiliate partners you can find online. When you use any of these services, you provide the reservation details to our business partners who then forward your details to us.

We also integrate with third party service providers to facilitate payments between you and booking agencies. These service providers share payment information so we can administer and manage your Booking arrangement, making sure everything goes as smoothly as possible for you.

Additionally, we collect information in the regrettable case that we receive a complaint about you from a Booking agency, for example in the case of misconduct.

Another way we might receive data about you, is through the communication services integrated into our platforms. These communication services offer you a way to contact the booking agency you’ve booked with to discuss your stay. In some cases, we receive metadata about these communication activities (such as who you are, where you called from, and the date and length of the call).

Why do we collect and use your personal data?

We use the information collected about you for a variety of purposes. Your personal data may be used in the following ways:

Booking Arrangement: First and foremost, we use your personal data to complete and administer your online booking arrangement– which is essential for us to provide this service for you. This includes sending you communications that relate to your booking arrangement, such as confirmations, modifications, and reminders. In some cases, this may also include processing your personal data to enable online check-in with the booking agency or processing personal data in relation to damage deposits.

Customer service: We provide international customer service from our local offices in more than twenty languages, and we’re here to help 24 hours a day, 7 days a week. Sharing relevant details, such as reservation information or information about your user account with our global customer service staff allows us to respond when you need us. This includes helping you to contact the right booking agency and responding to any questions you might have about your booking arrangement (or any other queries, for that matter).

Account facilities: EzyEscape users can create an account on our website or apps. We use the information you give us to administer this account, allowing you to do several useful things. You can manage your booking arrangements, take advantage of unique offers, make future booking arrangements easily and manage your personal settings.

Managing personal settings gives you the ability to keep and share lists, share photos, easily see trip/stay Services you’ve searched for and check travel-related information you’ve provided. You can also see any reviews you’ve written.

If you want to, you can share certain information as part of your user account, by creating a public profile under your own first name or a screen name you choose.

If you’re a EzyEscape for Business account holder, you can also save contact details under that account, manage business reservations and link other account holders to the same EzyEscape for Business account.

Online groups: We give account holders the chance to connect and interact with each other through online groups or forums, such as travel communities.

Marketing activities: We use your information for marketing activities. These activities include:

Using your contact information to send you regular news about travel-related products and services. You can unsubscribe from email marketing communications quickly, easily and at any time. All you need to do is click on the ‘Unsubscribe’ link included in each newsletter or other communication.

Based on your information, individualised offers might be shown to you on the EzyEscape website, in mobile apps or on third-party websites/apps (including social media sites) and the content of the site displayed to you might be personalised. These could be offers that you can book directly on the EzyEscape website, on co-branded sites, or other third-party offers or products we think you might find interesting.

When you participate in other promotional activities (such as sweepstakes, referral programmes or competitions), only relevant information will be used to administer these promotions.

Communicating with you: There might be other times when we get in touch, including by email, by chatbot, by post, by phone or by texting you. Which method we choose depends on the contact information you’ve previously shared.

We process the communications you send to us. There could be several reasons for this, including:

Responding to and handling any requests you or your booking agency have made. EzyEscape also offers customers and booking agencies several ways to exchange information, requests, and comments about Booking agencies and existing booking arrangements via EzyEscape.

Providing the best price applicable to you, depending on where you are based: When you search our apps or website, for example to find an accommodation, a rental car, or a flight, we process your IP address to confirm whether you are in the European Economic Area (EEA) or in another country. We do this to offer you the best price for the region (EEA) or country (non-EEA) where you are based.

Customer reviews and other destination-related information: During and after your trip/stay, we might invite you to submit a review. We can also make it possible for the people you’re travelling/staying with or whom you’ve booked a reservation for to do this instead. This invite asks for information about the booking agency or the destination.

Call monitoring: When you make calls to our customer service team, EzyEscape uses an automated telephone number detection system to match your telephone number to your existing reservations. This can help save time for both you and our customer service staff. However, our customer service staff may still ask for authentication, which helps to keep your reservation details confidential.

During calls with our customer service team, live listening might be carried out or calls might be recorded for quality control and training purposes. This includes the usage of the recordings for the handling of complaints, legal claims and for fraud detection.

We do not record all calls. In the case that a call is recorded, each recording is kept for a limited amount of time before being automatically deleted. This is unless we have determined that it’s necessary to keep the recording for fraud investigation or legal purposes. You can read more about this below.

Promotion of a safe and trustworthy service: To create a trustworthy environment for you, the people you bring with you on your trip/stay, EzyEscape’s business partners and our booking agencies, we continuously analyse and use certain personal data to detect and prevent fraud and other illegal or unwanted activities.

Legal purposes: Finally, in certain cases, we may need to use your information to handle and resolve legal claims and disputes, for regulatory investigations and compliance, to enforce the EzyEscape online reservation service terms of use or to comply with lawful requests from law enforcement.

Data sharing with third parties

In certain circumstances, we’ll share your personal data with third parties. These third parties include:

The booking agency you booked: To complete your booking arrangement, we transfer relevant reservation details to the booking agency you have booked. This is one of the most essential things we do for you.

Depending on the booking arrangement and the Booking agency, the details we share can include your name, contact and payment details, the names of the people accompanying you and any other information or preferences you specified when you made your booking arrangement.

In certain cases, we also provide some additional historical information about you to the Booking agency. This includes whether you’ve already booked with them in the past, the number of completed bookings you’ve made with EzyEscape, a confirmation that no misconduct has been reported about you, the percentage of bookings you’ve cancelled in the past or whether you’ve given reviews about past bookings.

If you have a query about your trip/stay, we may contact the booking agency to handle your request. Unless payment is made during the booking process, via the EzyEscape website, we will forward your credit card details to the booking agency for further handling (assuming you’ve provided us with those details).

In cases of Booking arrangement-related claims or disputes, we may provide the booking agency with your contact details and other information about the booking process, as needed to resolve the situation. This can include, but might not be limited to, your email address and a copy of your reservation confirmation as proof that a booking arrangement was made or to confirm reasons for cancellation.

For completeness, booking agencies will further process your personal data outside of the control of EzyEscape. Booking agencies may also ask for additional personal data, for instance to provide additional services, or to comply with local restrictions. If available, please read the Privacy Statement of the booking agency to understand how they process your personal data.

Connectivity Providers: Please note that certain booking agencies may need us to share your personal data with a contracted Connectivity Provider to be able to finalise and administer your reservation. Connectivity providers act on behalf of booking agencies and help them to manage their reservations.

Your local EzyEscape office: To support the use of EzyEscape services, your details may be shared with subsidiaries of the EzyEscape corporate group, including for customer service.

Third-party service providers: We use service providers from outside of the EzyEscape corporate group to support us in providing our services. These include:

Customer support

Market research

Fraud detection and prevention (including anti-fraud screening)

Insurance claims

Payment

We use third parties to process payments, handle chargebacks or provide billing collection services. When a chargeback is requested for your booking arrangement, either by you or by the holder of the credit card used to make your reservation, we need to share certain reservation details with the payment service provider and the relevant financial institution so they can handle the chargeback. This may also include a copy of your reservation confirmation, or the IP address used to make your reservation. We may share information with relevant financial institutions if we consider it strictly necessary for fraud detection and prevention purposes.

Marketing services: We share personal data with advertising partners, including your email address, as part of marketing EzyEscape services via third parties (to ensure that relevant advertisements are shown to the right audience). We use techniques such as hashing to enable the matching of your email address with an existing customer database, so that your email address cannot be used for other purposes. For information on other personalised advertisements and your choices, please read our cookie policy.

Advertising partners: We use advertising partners, such as metasearch providers, to allow you to compare our offers with offers from other Online Travel Agencies (OTAs). When you make a reservation on EzyEscape after using an advertising partner, we will send the details of the reservation that you made on EzyEscape to that partner.

Advertisers from Third Parties and Links to Other Websites: The EzyEscape Services may have ads from third parties and links to other websites and apps. Advertising partners from outside our site may get information about you when you use their services, ads, and content.

Use of Third-Party Advertising Services: We give ad companies information that helps them show you more useful and relevant ads and figure out how well they're doing. When we do this, we never give out your name or any other information that could be used to find you. We instead use an advertising identifier like a cookie, a device identifier, or a code that we get from encrypting other information, like an email address, in a way that can't be reversed. Even though we don't tell ad companies exactly what you searched for, we may give them an advertising identifier and an idea of how much the ads they show you are worth so they can show you more appropriate and effective ads. You may also see ads from other advertisers that are more useful to you from some ad companies.

Competent authorities: We disclose personal data to law enforcement to the extent that it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud, or if we are otherwise legally obliged to do so. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.

Business partners: We work with many business partners around the world. These business partners distribute and advertise EzyEscape services, including the services and products of our booking agencies. When you make a reservation on one of our business partners’ websites or apps, certain personal data that you give them, such as your name and email address, your address, payment details and other relevant information, will be forwarded to us to finalise and manage your booking arrangement. If customer service is provided by the business partner, EzyEscape will share relevant reservation details with them (as and when needed) to provide you with appropriate and efficient support.

When you make a reservation through one of our business partners’ websites, the business partners can receive certain parts of your personal data related to the specific reservation and your interactions on these partner websites. This is for their commercial purposes. When you make a reservation on a business partners’ website, please also take the time to read their privacy notice if you’d like to understand how they process your personal data.

For fraud detection and prevention purposes, we may also exchange information about our users with business partners – but only when strictly necessary If an insurance claim is made, concerning you and a Booking agency, we may provide the necessary data (including personal data) to the insurance company for further processing.

Partner Offer: We may present you with a ‘Partner Offer. When you book a stay marked ‘Partner Offer,’ your reservation will be facilitated by a booking agency who is separate from the accommodation you’re booking. As part of the reservation process, we’ll need to share some relevant personal data with this business partner. If you book a Partner Offer, please review the information provided in the booking process or check your reservation confirmation for more information about the booking agency and how your personal data will be further processed by them.

EzyEscape is a global business. The data that we collect from you, as described in this Privacy Statement, could be made accessible from, transferred to, or stored in countries which may not have the same data protection laws as the country in which you initially provided the information. In such cases, we will protect your data as described in this Privacy Statement.

This may also be applicable if you are in the European Economic Area (EEA). Countries your data may be transferred to may not have laws that provide the same level of protection for your personal data as laws within the EEA. Where this is the case, we will put appropriate safeguards in place to make sure that these transfers comply with European privacy law.

When your data is transferred to third-party service providers, we establish and implement appropriate contractual, organisational, and technical measures with them. This is done by putting in place Standard Contractual Clauses as approved by the European Commission, by examining the countries to which the data may be transferred, and by imposing specific technical and organisational security measures.

In certain specific cases, we transfer your data outside the EEA because it is in your interest or is necessary to conclude or perform the contract, we have with you. For instance, when you make a reservation on EzyEscape or through a business partner, we might need to transfer your data to a booking agency or business partner who is located outside the EEA

How is personal data shared within the Adrika Marketing LLP corporate group?

We may receive personal data about you from other companies in the Adrika Marketing LLP corporate group, or share your personal data with them, for the following purposes:

To provide services (including to make, administer and manage reservations or handle payments);

To provide customer service;

To detect, prevent and investigate fraudulent, other illegal activities and data breaches;

For analytical and product improvement purposes;

To provide personalised offers or send you marketing with your consent or as otherwise permitted by applicable law;

For hosting, technical support, overall maintenance and maintaining security of such shared data;

To ensure compliance with applicable laws;

As applicable and unless indicated otherwise, EzyEscape relies on its legitimate interests to share and receive personal data.  EzyEscape also relies, where applicable, on compliance with legal obligations (such as lawful law enforcement requests).

How does EzyEscape process communications that you and your booked agency may send via EzyEscape?

EzyEscape can offer you and booking agencies several ways to communicate about the trip/stay Services and existing booking arrangements, directing the communications via EzyEscape. This also allows you and your booking agency to contact EzyEscape with questions about your booking arrangement through the website, our apps, and the other channels that we make available.

EzyEscape accesses communications and may use automated systems to review, scan, and analyse communications for the following reasons:

Security purposes;

Fraud prevention;

Compliance with legal and regulatory requirements;

Investigations of potential misconduct;

Product development and improvement;

Research;

Customer engagement (including to provide you with information and offers that we believe may be of interest to you)

Customer or technical support

We reserve the right to review or block the delivery of communications that we, in our sole discretion, believe might contain malicious content or spam, or pose a risk to you, booking agencies, EzyEscape or others.

All communications sent or received using EzyEscape communication tools will be received and stored by EzyEscape. Booking agencies and Business partners you’ve booked a booking arrangement through might also choose to communicate with you directly by email or through other channels that EzyEscape does not control.

How does EzyEscape make use of social media?

At EzyEscape, we use social media in separate ways. We use it to facilitate the use of online reservation services, but also to promote our booking agencies’ travel-related products and services and to advertise, improve and facilitate our own services.

Note that the use of social media features can result in the exchange of personal data between EzyEscape and the social media service provider, as we describe below. You are free not to use any of the social media features available to you.

Sign in with your social media account. We offer you the opportunity to sign in to a EzyEscape user account with one of your social media accounts. We do this to reduce the need for you to remember different usernames and passwords for different online services. After you’ve signed in once, you’ll be able to use your social media account to sign into your EzyEscape account. You can decouple your EzyEscape user account from your chosen social media account any time you want to.

Integration of social media plugins. We have also integrated social media plugins into the EzyEscape website and apps. This means that when you click or tap on one of the buttons (such as Facebook’s ‘Like’ button), certain information is shared with these social media providers. If you’re logged into your social media account when you click or tap one of these buttons, your social media provider may relate this information to your social media account. Depending on your settings, they might also display these actions on your social media profile, to be seen by others in your network.

Other social media services and features. We may integrate other social media services (like social media messaging) for you to interact with EzyEscape or with your contacts about our services. We may maintain social media accounts and offer apps on several social media sites. Whenever you connect with EzyEscape through social media, your social media service provider may allow you to share information with us.

If you choose to share, your social media provider will inform you about which information will be shared. For example, when you sign into a EzyEscape user account using your social media account, certain information from that account may be shared with EzyEscape. This includes your email address, your age, and the profile pictures you’ve saved – depending on what you authorise in your social media account.

When you register with a EzyEscape social media app or connect to a social media messaging service without a EzyEscape user account, the information you choose to share with us may include the basic information available in your social media profile (including your email address, status updates and a list of your contacts).

We’ll use this information to help provide you with the service you requested – for example, to forward a message you want to send to your contacts, or to create a personalised user experience in the app or on our websites. It means that if you want us to, we can tailor our services to suit your needs, connecting you and your friends with the best travel destinations and analysing and improving our travel-related services.

Your social media provider will be able to tell you more about how they use and process your data when you connect to EzyEscape through them. This can include combining the personal data they collect when you use EzyEscape through them with information they collect when you use other online platforms you have also linked to your social media account.

If you decide to connect using your Facebook or Google account, please review the following links for information about how these parties use data they receive: Facebook and Google.

What security and retention procedures does EzyEscape put in place to safeguard your personal data?

We have procedures in place to prevent unauthorised access to, and the misuse of, personal data.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorised personnel are permitted to access personal data in the course of their work.

We’ll keep your personal data for as long as is necessary to enable you to use our services or to provide our services to you (including maintaining any EzyEscape user accounts you may have), to comply with applicable laws, resolve any disputes and otherwise to allow us to conduct our business, including to detect and prevent fraud and/or other illegal activities. All personal data we keep about you as a EzyEscape customer is covered by this Privacy Statement.

For added protection, we strongly recommend that you set up two-factor authentication for your EzyEscape user account. This adds an extra authentication step, to make sure that anyone who gets hold of your username and password (e.g., through phishing or social engineering) won’t be able to get into your account. You can set this up in the Security section of your account settings.

How does EzyEscape treat personal data belonging to children?

Our services aren’t intended for children under 16 years old, and we’ll never collect their data unless it’s provided by (and with the consent of) a parent or guardian. The limited circumstances we might need to collect the personal data of children under 16 years old include: as part of a reservation, the purchase of other travel-related services, or in other exceptional circumstances (such as features addressed to families). Again, this will only be used and collected as provided by a parent or guardian and with their consent.

If we become aware that we’ve processed the information of a child under 16 years old without the valid consent of a parent or guardian, we will delete it.

Your rights

You have the following rights with respect to your personal data:

General rights

You have the right to information, access, correction, deletion, restriction of processing, objection to processing, and data portability. If processing is based on your consent, you have the right to revoke it at any time.

Rights to object to direct marketing

We may process your personal data for the purpose of direct marketing ,and this also applies to profiling, as far as it is associated with direct marketing.

If you object to processing for the purpose of direct marketing, we will no longer process your personal data for this purpose.

Additionally, you may have the right to opt out of the processing of your personal data for targeted advertising, by managing your browser settings or by contacting us at contact@ezyescape.com.

Retention Disclosure

In order to facilitate your ongoing utilization of EzyEscape Services, we shall retain your personal information for the duration necessary to fulfil the objectives outlined in this Privacy Notice, in accordance with legal requirements, as otherwise instructed to you.

How can you exercise your rights and control the personal data you’ve given to EzyEscape?

If you have a EzyEscape user account, you can access a lot of your personal data through our website or apps. You’ll find the option to add, update or remove information we have about you in your account settings.

Contact by e-mail

When you contact us by e-mail, we will store the data you provide (your e-mail address, possibly your name and telephone number) so we can answer your questions. As far as we use our contact form to request entries that are not required for contacting you, we have always marked these as optional. This information serves to substantiate your inquiry and improve the handling of your request. Your message may be linked to various actions taken by you on the EzyEscape website. Information collected will be solely used to provide you with support relating to your booking and better understand your feedback. A statement of this information is expressly provided on a voluntary basis and with your consent, art. 6 par. 1a GDPR. As far as this concerns information about communication channels (such as your e-mail address or telephone number), you also agree that we may also, where appropriate, contact you via this communication channel to answer your request. You may of course revoke this consent for the future at any time.

We delete the data that arises in this context after saving is no longer required, or limit processing if there are statutory retention requirements.

Use of cookies

Cookies will be stored on your device during the use of our website. Cookies are small text files that are stored on your hard drive assigned to the browser you use, and through which the place where the cookie is set accrues certain information. They serve to make the website more user-friendly and efficient overall. We also use cookies to be able to identify you in subsequent visits.

This website uses the following types of cookies, whose extent and function are explained in the following:

Persistent / Permanent cookies:Persistent cookies helps us recognise you as an existing user, so it’s easier for you to return to our sales channel without signing in again. After signing in, the persistent cookies stay on your browser and will be read when you return to our sales channel. These remain on your computer/device for a pre-defined period.

Session cookies:Session cookies only last for as long as the session exists, (they are erased when the user closes the browser).

Data security

 

We have taken extensive technical and operational security precautions to protect your data from being accidentally or intentionally manipulated, lost, destroyed, or accessed by unauthorized persons. Our security measures are reviewed regularly and updated in keeping with technological advances.

Data Storage

We retain your personal data for as long as it is required for you to use our Services, to provide our Services to you, to comply with laws. We will anonymise and/or aggregate your data if we intend to use it for analytical statistical purposes over longer periods.

 

Data Retention

We will retain the personal information we collect from you where we have a justifiable business need to do so and/or for as long as is needed to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, legal, accounting, or other purposes).

Notice for Individuals Located in Europe

‘If you are in the European Economic Area, United Kingdom and/or Switzerland, the policies in this section are specific to you. They describe how we market to you, our legal bases for processing your information and your rights.’

This section only applies to individuals that access or use our Services while located in the European Economic Area, United Kingdom and/or Switzerland (collectively “Europe”). We may ask you to identify which country you are in when you use some of the Services or we may rely on your IP address to identify in which country you are located. When we rely on your IP address, we cannot apply the terms of this section to any individual that masks or otherwise hides their location information from us so as not to appear located in Europe.

We are a controller regarding any personal information collected from individuals accessing or using our Services. A “controller” is an entity that determines the purposes for which and the way any personal information is processed.

Marketing. We will only contact individuals located in Europe by electronic means (including email or SMS) based on our legitimate interests, as permitted by applicable law or the individual’s consent. When we rely on legitimate interest, we will only send you information about our Services that are like those which were the subject of a previous offer or negotiations of an offer to you. If you do not want us to use your personal information in this way or to disclose your personal information to third parties for marketing purposes. You can object to direct marketing at any time and free of charge. Direct marketing includes any communications to you that are only based on advertising or promoting products and services.

Legal Bases for Processing. Our legal bases for the processing activities identified in this Policy are:

We rely on our contract with you as our legal basis for processing in relation to the following: to provide and maintain our services, to provide customer support or respond to you, to enforce compliance with our Terms, agreements, or policies, and to share your information with service providers.

Depending on the specific circumstances, we rely on your consent or legitimate interest in relation to the following processing activities: to send you marketing and promotional emails, to advise you of other services, and to share your information with business partners, sponsors, or within our corporate organization.

We rely on legitimate interest in relation to the following processing activities: to personalize your experience, for research and development, and when we share your information with board members or volunteers or in relation to business transfers or bankruptcy.

How to contact us

EzyEscape’s Data Protection Officer is responsible for monitoring compliance with relevant legislation in relation to the protection of personal data. Please contact us at contact@ezyescape.com You can contact us for any concerns or questions about your personal information, those we process or store.

Our cookie statement may also be updated from time to time. If these updates are substantial, particularly relevant to you or impact your data protection rights, we’ll contact you about them. However, we recommend that you visit this page regularly to stay up to date with any other (less substantial or relevant) updates.

Your use of the website and/or purchase from us are governed by following Terms and Conditions:

* The content of the pages of this website is subject to change without notice.

* Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

* Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. lt shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.

Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

* All trademarks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website.

* Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.

* From time to time our website may also include links to other websites. These links are provided for your convenience to provide further .You may not create a link to our website from another website or document without ADRIKA MARKETING LLP's prior written consent.

Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India.

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We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

Cancellation and Refund

ADRIKA MARKETING LLP believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

* Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the order has been communicated and they have initiated the process of preparing them.

In case you feel that the service received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case of any Refunds approved by the ADRIKA MARKETING LLP, it may take 9-15 days for the refund to be processed to the end customer.